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WEBINAR (free): Ask the Expert – Building customer feedback into the contact centre

January 28, 2016 @ 15:00 - 17:00

New for 2016 – Our Ask the expert webinars give you the chance to ask our panel of experts questions and benefit from answers from them and also from the audience.

Thursday 28th January 2016 at 1pm UK time

Click here to register

Send in your questions on customer feedback in advance by email or ask them in our chat room during the webinar.


  • Guest Speaker – To be confirmed
  • Guest Speaker – To be confirmed
  • Jonty Pearce – Call Centre Helper

Questions already asked

  • How can I increase my survey response rates?
  • What is the best method for collecting customer feedback?
  • Should I invest in a Voice of the Customer system?
  • Should we call customers back if there is a bad survey feedback?
  • What are the best questions to ask?
  • What do I do with all this feedback?

You won’t want to miss this exciting webinar. Click here to register

This webinar is held at 1pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.




Call Centre Helper