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WEBINAR (free): Technology Round Table – The Robots are Coming

February 11, 2016 @ 15:00 - 17:00

The rapid rise of automation makes a lot of customer service jobs vulnerable to replacement by robots. And the latest rush to web chat makes it much easier to replace humans.

Thursday 11th February 2016 at 1pm UK time

Click here to register

But robots are not good at empathy, broken processes and non-standard problems, the things that we deal with in contact centres every day.

In this round-table webinar, three technology specialists will be discuss their views on the future of automation.

And being an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


  • Guest Speaker – Enghouse
  • Guest Speaker – IP Integration
  • Guest Speaker – To be confirmed
  • Jonty Pearce – Call Centre Helper

Topics to be discussed

  • Automation
  • Use of robots on contact centres
  • Avatars
  • Speech recognition
  • Developments in IVR technology
  • Cost savings vs increased customer service
  • Web Chat vs Phone Calls
  • 24-hour cover
  • The hand-off from a robot to a contact centre agent
  • The future of contact centre work
  • Top tips from the audience

You won’t want to miss this exciting webinar. Click here to register

This webinar is held at 1pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


February 11, 2016
15:00 - 17:00
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Call Centre Helper