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WEBINAR (free): 10 Predictions for 2016

January 14, 2016

In this webinar, we will be looking at what is likely to happen in 2016 and beyond. In this webinar, our expert panellists looked into the future and making their predictions.

Thursday 14th January 2016 at 1pm UK time

Click here to register

And being an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.


  • Martin Hill-Wilson – Brainfood Extra
  • Tim Pickard – NewVoiceMedia
  • Jonty Pearce – Call Centre Helper

Topics to be discussed

  • What is likely to happen to contact centres
  • Predictions for the future
  • The growth of webchat
  • Generation Y, the Millennial Generation and Generation Z
  • What will be the channel mix in the future?
  • The possible changes in the use of metrics
  • Motivating and inspiring a future workforce
  • The latest innovations in technology
  • Top tips from the audience

NewVoiceMedia logoThis webinar is brought to you by Call Centre Helper and is sponsored by NewVoiceMedia.

You won’t want to miss this exciting webinar. Click here to register

This webinar is held at 1pm UK time, 2pm in Paris, 3pm in South Africa and 8am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.

Source: http://www.callcentrehelper.com/free-webinar-10-predictions-for-2016-80432.htm




Call Centre Helper