news
2016 and the future of contact centers

The contact center industry is changing with each month, including new technologies, appro...

INTERNATIONAL: Call Centre Conference 2016

THE DATE: 23rd June 2016 THE LOCATION: Grange Tower Bridge Hotel, London THE DESCRI...

business
Bulgarian Outsourcing Association – Excellence Awards 2016

Yesterday night the Bulgarian Outsourcing Association held its first BOA Excellence Awards...

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Global Sourcing Association

business
Customer experience in 2016

Customer experience management or CEM is getting more and more popular lately. The reasons...

business
What are your contact center goals for 2016?

Do you work at a contact-center? If yes, have you already set your goals for 2016? Or if i...

WEBINAR (free): Ask the Expert – Building customer feedback into the contact centre

New for 2016 – Our Ask the expert webinars give you the chance to ask our panel of e...

business
Bulgaria 44th in Global Talent Competitiveness Index

INSEAD released its Global Talent Competitiveness Index (GTCI) with Bulgaria ranking on 44...

business
Outsourcing spend on downward decline for 2016, says research

IT outsourcing spend in Europe will continue its downward spiral this year, as cloud infra...

WEBINAR (free): 10 Predictions for 2016

In this webinar, we will be looking at what is likely to happen in 2016 and beyond. In...