news
2016 and the future of contact centers

The contact center industry is changing with each month, including new technologies, appro...

news
3 March – Bulgarian National Liberation Day

Our team wishes to express our greatest respect to the heroes who fell for the Liberation ...

customer-care
How does your next callcenter employee look like?

If you're planning on hiring new employees in your call-center, what skills and abilities ...

recruitment
First days on new job – hell on Earth?

Ever felt like the new job is hell on Earth right from the start? HR, processes, documents...

customer-care
How do you tackle customer experience?

Customer experience is one of the outsourcing theme's of 2016. But depending on how one vi...

customer-care
Listening vs speaking

When on a call with a customer, no matter if you're a sales representative, support agent ...

business
Bulgaria 44th in Global Talent Competitiveness Index

INSEAD released its Global Talent Competitiveness Index (GTCI) with Bulgaria ranking on 44...

business
Outsourcing around the world – global ranking comparison

When it comes to outsourcing conduciveness, the Philippines outranks other countries. One ...

news
A.T. Kearney Releases 2016 Global Services Location Index (GSLI) – Bulgaria on 12th

A.T. Kearney today released its 2016 Global Services Location Index™ (GSLI), a research ...

business
2016 Salary Survey

Our salary survey just ended. Stay tuned for results in due course!   We strong...