customer-care
Are call-center agents already robots?

Call-center agents get daily more and more metrics to hit. But at the same time, their wor...

news
2016 and the future of contact centers

The contact center industry is changing with each month, including new technologies, appro...

team-work
Is my system up and running – call-center accent

Have you ever heard some of your friends talking about some of their daily experiences at ...

business
Myths and reality about working at a call center

In surveys, people working at call-centers tend to be negative towards their jobs, mainly ...

WEBINAR (free): Technology Round Table – The Robots are Coming

The rapid rise of automation makes a lot of customer service jobs vulnerable to replac...

news
Why Inbound Call Centre Outsourcing Services are a trend

The callcentre industry has developed at an insane pace in the last years. Still, regularl...

news
Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers

NORWALK, Conn. —   A new #Xerox report, ‘The State of Customer Service 2015’ #reve...