INTERNATIONAL: Call Centre & Customer Services Summit

THE DATE: 19th & 20th September 2016 THE LOCATION: Whittlebury Hall Hotel & S...

INTERNATIONAL: Call Centre Conference 2016

THE DATE: 23rd June 2016 THE LOCATION: Grange Tower Bridge Hotel, London THE DESCRI...

INTERNATIONAL: Call Centre & Customer Services Summit – April 2016

THE DATE: 18th & 19th April 2016 THE LOCATION: Radisson Blu Hotel, London Stansted...

business
What is the most important aspect of Call Centre Transformations?

Contact centre transformation are sometimes a hard pill to swallow. Going from a standard ...

work-life-balance
Contact Centre Exercise Video Launched

Having an aching back on your workplace? Below you can see a contact centre exercise video...

news
Reducing AHT in your Contact Centre

So much is said and written about the Average Handling Time (AHT) metric and the implicati...