project-management
What you should know about Agile?

Agility is the modern style in order to deliver fast in the current environment of changes...

uncategorized
The difference between information and knowledge

We frequently hear the words Information and Knowledge used as if they are the same thing...

INTERNATIONAL: Call Centre & Customer Services Summit

THE DATE: 19th & 20th September 2016 THE LOCATION: Whittlebury Hall Hotel & S...

INTERNATIONAL: Call Centre & Customer Services Summit – April 2016

THE DATE: 18th & 19th April 2016 THE LOCATION: Radisson Blu Hotel, London Stansted...

business
Customer experience in 2016

Customer experience management or CEM is getting more and more popular lately. The reasons...

white-papers
White paper: Delivering omni-channel customer experience

Click here to download the latest white paper on delivering omni-channel customer experien...

business
Several ways to reduce the customer contacts

We used to strive for FTEs and bigger teams in order to grow our business. And it used to...

white-papers
White paper: “Customer care” for customer service employees

Click here to download the latest white paper by Gartner and NICE Systems on “How to Ge...

customer-care
Customer buy-in decision analysis

Being a customer, when calling a support hotline or opening an online support ticket, all ...

customer-care
How do you tackle customer experience?

Customer experience is one of the outsourcing theme's of 2016. But depending on how one vi...