customer-care
9 Reasons Why Employees Leave Their Job

Employees quit their job for many reasons. But, the majority of reasons why employees qui...

white-papers
White Paper: Ensure revenue from the customer’s experience

Click here to download the latest white paper about converting customer experience into re...

customer-care
Getting customers to respond

A waiter in a restaurant, a call-center agent in an outsourcing company, a salesperson at ...

customer-care
What is a key skill you have to master for facing customers

Talking to customers is one of the most overlooked aspects of the outsourcing industry, be...

news
Xerox Survey Reveals Call Center is Default Option for Almost Half of all Telecoms Consumers

NORWALK, Conn. —   A new #Xerox report, ‘The State of Customer Service 2015’ #reve...