leadership
A Bad Boss Can Destroy Everything! 

Employees don't leave organizations, They leave bad bosses. The worst place an employee ca...

customer-care
9 Reasons Why Employees Leave Their Job

Employees quit their job for many reasons. But, the majority of reasons why employees qui...

customer-care
How to Motivate Staff in 25 Ways

Motivating your employees doesn't have to be a challenge anymore. If you want to motivate ...

white-papers
White paper: “Customer care” for customer service employees

Click here to download the latest white paper by Gartner and NICE Systems on “How to Ge...

recruitment
First days on new job – hell on Earth?

Ever felt like the new job is hell on Earth right from the start? HR, processes, documents...

other
Toxic bosses are more dangerous than you have ever thought

Employment has always been like an "arranged marriage". Frequently manager and employee a...

business
What skills you should focus on in customer-facing employees

What kind of skills do you emphasize on when looking for the best employee? There is no ag...

team-work
Employees and personal responsibility

Do you control your staff all the time? Even, so, mistakes happen at times because there i...

other
How to engage your employees with volunteering

An alternative to corporate social responsibility could be a volunteering program. Every ...

other
The new way of controlling employees

Control has always been part of the managers' day-to-day tasks. Every new generation of em...