uncategorized
How to get hired as a Developer with no experience?

The beautiful thing about living in this age of tech, is that you don’t have to have a ...

life-lessons
How to master your emotions?

Higher emotional granularity has many other benefits for a satisfying life. In a collecti...

education
Education vs. Experience

Can experience make up for the lack of a degree, or does a degree provide something that e...

team-work
Is my system up and running – call-center accent

Have you ever heard some of your friends talking about some of their daily experiences at ...

business
Customer experience in 2016

Customer experience management or CEM is getting more and more popular lately. The reasons...

white-papers
White paper: Delivering omni-channel customer experience

Click here to download the latest white paper on delivering omni-channel customer experien...

customer-care
How do you tackle customer experience?

Customer experience is one of the outsourcing theme's of 2016. But depending on how one vi...

customer-care
Customer Experience Management vs Customer Relationship Management

Customer Experience Management (CXM) vs Customer Relationship Management (CRM) - which wil...

customer-care
What is a good customer experience strategy?

Customer experience is key to a successful business. In order to maintain this, there are ...

news
Couple of formulas to turn a bad call into good

Ever had an angry customer on the phone? We all have stories like that to tell. However no...