uncategorized
The desks of successful people and what we can learn from them

Are you one of the creatives with a messy desk?  Or do you prefer neat and tidy order?  ...

business
Toys for big boys: Lessons from LEGO’s contact center

We are huge fans of Lego and as such we could not skip these pieces of advice. Lego are gr...

white-papers
White Paper: Ensure revenue from the customer’s experience

Click here to download the latest white paper about converting customer experience into re...

WEBINAR (free): Creating Simple Rules-Based Learning from Complex, Technical and Compliance Courses

Simplifying learning content cuts learning curves and speeds up performance on the job. Ho...

business
HR Analytics: Benefits from big data calculations

Predictive calculations is what big data is best at. It uses numerous dependencies that s...

business
One management lesson from George Washington

George Washington is renowned for being America's greatest president and leader. He achiev...

other
Protect yourself from negative team members with this easy tricks

Negative team members can have a destructive effect on you and your team's performance. Ne...

project-management
Outsourcing agreements with outcome-based contracts

Read the article below to find insights on how to achieve a higher value of outsourcing ag...

business
HR expectations and communication

Company leadership views HR as one of its workhorses. Interestingly, expectations towards ...

news
Organisations should learn lessons on outsourcing from BT Cornwall case, says expert

The judgment issued by Mr Justice Knowles specifically referred to deficiencies in the dra...