communication
Conversation Is Easy and Natural When You Use These 3 Techniques

Making conversation can be difficult. Sometimes you feel shy, or maybe you don't have much...

leadership
5 Tips for Growing a Successful Company

To succeed in business today, you need to be flexible and have good plan...

customer-care
Don’t Focus on Improving Your Faults

To be successful, you must resist the urge to focus on deficits and start capitalizing on ...

customer-care
10 communication skills that will help you stand out in today’s job market

Being able to communicate effectively is the most important of all life skills. If you ar...

customer-care
What Are The Top 5 Soft Skills Top Companies Want Now ?

Though you can't measure soft skills the way you can hard skills, that doesn’t make the...

on-the-job-training
How can you improve the workday of an agent in simple steps

Agent workdays can be quite repetitive and boring. This leads to demotivation and possible...

customer-care
How CSR can improve a business

Customer facing roles and support staff are key contributors to every business' success. B...

work-life-balance
4 ways to inform your team for the company benefits

A recent survey revealed that one of the areas with largest communication gaps are the em...

news
How framing and removing anti-nudges can improve customer experience

Recently, I had a chance to chat with Rory Sutherland, who is Vice-Chairman of Ogilvy &...