leadership
When people listen, creative waters flow / The Art of Listening

Now, there are brilliant people who cannot listen much. They have no ingoing wires on thei...

on-the-job-training
Presentation like a pro

Speaking on stage in front of an audience of people is a wonderfully scary privilege. You...

customer-care
Listening vs speaking

When on a call with a customer, no matter if you're a sales representative, support agent ...