communication
Stop confusing being nice with being kind.

Often we use the terms nice and kind in the same sentence and describe people as nice an...

life-lessons
Why is Important to Value The Process

One of the best things you can do for yourself as a learner is to cultivate the ability to...

project-management
What you should know about Agile?

Agility is the modern style in order to deliver fast in the current environment of changes...

work-life-balance
How to Overcome Laziness

If you or someone you know is experiencing chronic laziness, the following tips can help...

customer-care
How Rejection Benefits Us and Leads to Success

Why do we find rejection so upsetting? Why you feel bad when you've been rejected?  Inst...

customer-care
How to Motivate Staff in 25 Ways

Motivating your employees doesn't have to be a challenge anymore. If you want to motivate ...

recruitment
Agent motivation – the big ?

Have you ever wondered what motivates you when working at a call-centre as an agent? Now, ...

free-trainings
FREE TRAINING – Activating Optimal Motivation at Work: 3 Skills for Leaders

In this webinar, motivation expert Susan Fowler will share the three skills for creati...