leadership
The Flooding Smile or How to Fine-Tune Your Smile

Don’t flash an immediate smile when you greet someone, as though anyone who walked into ...

life-lessons
Cultivate An Air Of Unpredictability: A state of Terror

“Humans are creatures of habit with an insatiable need to see familiarity in other peopl...

leadership
What is a Crucial Conversation ?

When people first hear the term "crucial conversation," many people conjure up images of p...