news
2016 and the future of contact centers

The contact center industry is changing with each month, including new technologies, appro...

news
Would you outsource Web Designs?

You are working on a new project for your company, but need Web Design skills on this on...

news
Business Outsourcing outside Europe

Business outsourcing is done not only with a focus on Europe , but also includes other c...

business
Bulgarian Outsourcing Association – Excellence Awards 2016

Yesterday night the Bulgarian Outsourcing Association held its first BOA Excellence Awards...

INTERNATIONAL: Europe’s premier Shared Services & Outsourcing Conference

Source: http://www.ssoweek.com/ Through our thought-leading content, big ide...

business
Benefits of HR outsourcing

Outsourcing HR is a hotly debated topic in the business industry in the last couple of yea...

business
Could benchmark make your live outsourcing relationships easier?

Outsourcing is about being a good partner to your client. If you achieve their goals they...

INTERNATIONAL: The Outsourcing World Summit® (OWS)

The #Outsourcing World Summit® (OWS), IAOP’s annual global gathering, is where customer...

customer-care
Getting customers to respond

A waiter in a restaurant, a call-center agent in an outsourcing company, a salesperson at ...

customer-care
Customer buy-in decision analysis

Being a customer, when calling a support hotline or opening an online support ticket, all ...