communication
The Damage of Biased Opinions

We all have opinions and like to express them and the internet makes it much easier for mo...

on-the-job-training
8 Soft Skills That You Need To Learn

Soft skills help us do our jobs. They allow us to effectively and efficiently use our tec...

communication
Conversation Is Easy and Natural When You Use These 3 Techniques

Making conversation can be difficult. Sometimes you feel shy, or maybe you don't have much...

on-the-job-training
Presentation like a pro

Speaking on stage in front of an audience of people is a wonderfully scary privilege. You...

leadership
Lessons in Leadership

Are you looking for influence in leading and making decisions? What qualities and skills ...

customer-care
10 communication skills that will help you stand out in today’s job market

Being able to communicate effectively is the most important of all life skills. If you ar...

education
6 Tips To Improve Your Writing Skills

Writing is a skill which is hard to develop. But almost anybody can hone their writing sk...

customer-care
Would you invest in agent skills?

What would you prefer: an agent with minimum set of skills that goes 'online' in 2 weeks a...

customer-care
How does your next callcenter employee look like?

If you're planning on hiring new employees in your call-center, what skills and abilities ...

customer-care
Soft-skills training makes a difference

Do you receive soft-skills trainings? If not, read the article below for some tips on how ...