communication
How to Become a Speaker That People Can’t Wait to Hear

The ability to bore an audience and inspire them to reach for their smartphones is all too...

leadership
When people listen, creative waters flow / The Art of Listening

Now, there are brilliant people who cannot listen much. They have no ingoing wires on thei...

leadership
8 words that make you sound unreliable

How you communicate with others at work plays a big role in how you're perceived, your ca...

customer-care
Listening vs speaking

When on a call with a customer, no matter if you're a sales representative, support agent ...