uncategorized
Real leaders serve

“Ask not what your country can do for you, ask what you can do for your country,” im...

leadership
Simple formula for a LinkedIn Recommendation

One of the most efficient ways to support someone professionally is to give them a recom...

customer-care
Gadgetry in Customer Service

Mr Ivan Yordanov again has problems with his PC - his newly created audit report just does...

customer-care
Listening vs speaking

When on a call with a customer, no matter if you're a sales representative, support agent ...

customer-care
How CSR can improve a business

Customer facing roles and support staff are key contributors to every business' success. B...