uncategorized
What is a Mental Model? The Best Way to Make Intelligent Decisions.

Mental Model is a framework, or worldview that you carry around in your mind to help you i...

uncategorized
The desks of successful people and what we can learn from them

Are you one of the creatives with a messy desk?  Or do you prefer neat and tidy order?  ...

business
BREXIT – what is to follow for the technology sector

BREXIT came as a shock to many, but now that it's done the big question remains - what is ...

other
What conversations first-time managers must master

First-time managers often fall in tough situations. Some of them are related to the skill...

other
What do you prefer more – plan or execute?

We all have two sides when it comes to work: the planner (the one that sets the course) an...

business
What are your contact center goals for 2016?

Do you work at a contact-center? If yes, have you already set your goals for 2016? Or if i...

customer-care
What is a good customer experience strategy?

Customer experience is key to a successful business. In order to maintain this, there are ...

customer-care
A realistic definition about being customer-centric

What does it really mean to be customer-centric? It seems this is the new mystery topic: w...

customer-care
What is a key skill you have to master for facing customers

Talking to customers is one of the most overlooked aspects of the outsourcing industry, be...

customer-care
Who controls the customer experience?

It's a friday - everyone is set for the weekend at your office, and suddenly the unthinkab...