other
Sit down and think about your career

It is a necessity to stop for a moment and reflect on our lives, both personal and profess...

business
What are your contact center goals for 2016?

Do you work at a contact-center? If yes, have you already set your goals for 2016? Or if i...

recruitment
How to get organised in your recruitment?

How do you proceed with your hiring needs - do you post positions and wait or pro-actively...

work-life-balance
How to be happy and to succeed at your work

There are many theories for work-life balance, many best practices and the truth is that e...

recruitment
4 questions to help you on-board your new hires

A recent survey revealed that new hire on-boarding has become a major factor in employee r...

customer-care
Soft-skills training makes a difference

Do you receive soft-skills trainings? If not, read the article below for some tips on how ...

other
Tips on how to detain your best employees

Forty seven percent of your best people are ready to leave. This has been statistically pr...

other
How to re-validate your talent pool

A lot of companies seem to be missing the talent requirements their operations have. Thi...

other
Your ideas depend on your word choice

Our ideas depend on the perception we leave about them. The perception depends on the way ...

other
Toxic bosses are more dangerous than you have ever thought

Employment has always been like an "arranged marriage". Frequently manager and employee a...