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Reducing AHT in your Contact Centre

So much is said and written about the Average Handling Time (AHT) metric and the implicati...

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Integrating Mobile Into Your Corporate Learning

It’s safe to say that mobile devices have taken over the world. Recent statistics from...

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How a Partnership Between HR and Finance Can Move Your Company Forward

When it comes to business growth, the most pressing problems include a scarcity of funding...

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Employees and Digital – possible at one place?

Are you using Facebook at work to share company insights and discuss with your fellow peer...

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Taking a UX Approach for Retaining Your Best Talent

Nowadays everything is about the good combination. Here’s a fresh idea on employee reten...

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How to boost your self-esteem

When beliefs about our own abilities are limiting, they can begin to consume our mind. Som...

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What are your 2016 goals?

It’s now 2016, and that means many of us have made resolutions. It doesn’t matter if t...

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Why Your Culture can impact you

Not paying attention to cultural differences, needs and beliefs can impact a company very ...

WEBINAR (free): Put Some PEP in Your Step: Developing a Performance Enhancement Plan

You’ve completed your performance assessments, now what do you do with the results? How ...

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Your inner self in business

"You're not like yourself when you're in a business meeting" - have you heard that over th...