Agent motivation – the big ?
Have you ever wondered what motivates you when working at a call-centre as an agent? Now, have you put yourself in the shoes of your manager and thought how he could motivate you without killing his budget and allowance? The same goes also vice-versa if the roles are swapped. If you’ve ever done that you should know that sometimes you can get things to be overly complex that don’t need to be like that and which can easily be described with base human emotions and needs. Read the article below to learn more.
Click HERE to read an article on the topic.