Leadership

Customer Experience Management vs Customer Relationship Management

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Customer Experience Management (CXM) vs Customer Relationship Management (CRM) – which will win for the outsourcing sector? Are they the same or different? Or is the former an evolution of the latter? Read the article below to learn more.

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Curated from: http://www.callcentrehelper.com/is-cxm-the-new-crm-82486.htm