Customer experience is often overlooked in the vast array of KPIs set in the outsourcing industry, i.e. Service Levels, Process, Quality, Technical Performance etc. Thus, going a step further and focusing on providing an excellent experience is something most organisations don’t do. But is customer service excellence even possible? Read on to learn more.
Click HERE to read full article.
Curated from: http://www.callcentrehelper.com/how-to-achieve-astonishing-customer-service-82441.htm