Recruitment

Customer service excellence – possible?

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Customer experience is often overlooked in the vast array of KPIs set in the outsourcing industry, i.e. Service Levels, Process, Quality, Technical Performance etc. Thus, going a step further and focusing on providing an excellent experience is something most organisations don’t do. But is customer service excellence even possible? Read on to learn more.

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Curated from: http://www.callcentrehelper.com/how-to-achieve-astonishing-customer-service-82441.htm