Has it ever happened that you wen into a store, restaurant, or even called a contact center and were met with disappointing service, unfulfilled orders or plain incompetence? And then, once you complained or wanted to get it right, someone came in that changed the day by apologizing and fixing the problem rather than starting discussions on complaints etc.? That is how a brand ambassador looks like, adding value to it, no matter where a mistake or whether a mistake happened at all. Read the article below to learn more.
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