How CSR can improve a business


Customer facing roles and support staff are key contributors to every business’ success. But what if they’re also involved on a more structural and functional level to improve a company? Using employee surveys, engagement and motivation methods and setting-up a bottom-up approach can help provide valuable insight for top-level management, as well as motivation for agent population, helping bridge the gap between delivery, management and finance.

Click HERE to read an article on the topic.