Talking to customers is one of the most overlooked aspects of the outsourcing industry, being taken as an easy to do task. Actually, it poses several different challenges, which have to be mastered in order to be prepared to face customers without risk of failure. Read the article below to learn more about one of them.
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Curated from: http://www.callcentrehelper.com/one-skill-every-customer-facing-team-member-must-know-82418.htm