A waiter in a restaurant, a call-center agent in an outsourcing company, a salesperson at a car dealership – in all those cases the customer needs are key – and not only them, but also convincing the customer to be supportive, to get the so-called “buy-in” and close a call, deal or food order with a happy customer. But how do you achieve this? And how do the customers see your “achievement” in giving them a reason to buy-in. Read the article below for a case-study on experience from the customer viewpoint.
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