Verint Systems has been included as leader in two of Gartner’s industry lists:
- CRM Customer Engagement Center and
- Customer Engagement Center Workforce Optimization.
The CRM Customer Engagement Center research “examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance”.
The solutions in the Customer Engagement Center Workforce Optimization research “contain complementary functions designed to improve the performance of customer engagement centers by means of [the] optimized deployment of appropriately trained and motivated agents”.
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