EOA Leadership Summit & Awards – Sofia, Bulgaria, 5-6 October 2016



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EOA Leadership Summit and Awards 2016

The Rise of the Phoenix

#EOASummit  #RiseOfThePhoenix #EOA1.0

Date: 5th – 6th October 2016

Location: Sofia, Bulgaria

CPD Hours: 8

EOA Leadership Summit: 9.00am – 5pm

Awards Ceremony: 7pm – late

Download the EOA Summit Programme

Outsourcing is transforming; Digitalisation, Automation, the Internet of Things and the impact of Brexit are all converging to obliterate the existing sourcing landscape to ashes.


However, out of these ashes is emerging the next generation of sourcing and shared services; leaner more agile enterprises, new and improved skills, advancing RPA, better qualified workforces, new contracts that focus on innovation and value-adding services – plus newly emerging sourcing destinations with ever-increasing social progress indicators.


In fact, across Europe sourcing activity is reaching new heights, with volumes in areas such as ITO ahead of those in the Unites States.


So how do you ensure your business is making the most of these opportunities?


The EOA Leadership Summit and Awards provides the European and global sourcing community with an outstanding opportunity to learn about both global and local sourcing industry trends, new operating models and the latest standards to help you further develop best practice. You will have access to the knowledge, innovation and best practice that is creating – and taking advantage of – the newly emerging ecosystem.


But that’s not all! We’ll be providing free training on Robotic Process Automation (RPA), the technology that is revolutionising the industry, and for those of you who are passionate about leveraging technology to effect a positive social or environmental outcome, you can take part in the first ever EOA Hackathon (#EOA1.0). We will also be launching our inaugural European Women in Outsourcing initiative over breakfast and delivering a masterclass on how to set up outsourcing operations in a European Region. In addition, you can also network with our speakers, sponsors, judges and NOA A-Listers, as well as other delegates from across Europe and beyond at our complimentary guided city tour and networking drinks events.


Immediately following the Summit, the great and the good in sourcing will gather together at the Awards ceremony to recognise and celebrate those judged to be best in class in sourcing services and technology, legal counsel and relationship management, automation and innovation. Plus, of course, we will also announce the Outsourcing Destination of the Year.


Out of the ashes is emerging the next generation of sourcing and shared services. Don’t just sit on the side lines and watch it happen, come to the EOA Leadership Summit and Awards in Sofia and be part of it!


Those that attend the Summit have an interest in all types of strategic sourcing, including shared services and outsourcing. They represent companies and individuals which span the breadth of the strategic sourcing industry: buyers, suppliers and advisors.

Download the booking form or book online

View the EOA Award winners for 2015

See the EOA Leadership Summit & Awards 2015 supplement

Speakers include

Rosen Plevneliev, Bulgarian President

Bulgaria’s President, Rosen Plevneliev, is a long-time supporter of the outsourcing industry and was recently recognised by the UK NOA in their Outsourcing A-List for his enduring advocacy of the industry. President Plevneliev will be attending the EOA Leadership Summit and is providing an opening address to all delegates.

Iglika Yordanova, Managing Director, Colliers International

Iglika Yordanova joined Colliers team in 2002. She played a key role in the structuring of the Retail Services department and the company positioning as a market leader in this real estate segment. Iglika and her team have worked exclusively on major projects in Bulgaria such as The Mall, Mall of Sofia, Mall of Plovdiv, Grand Mall, Burgas Plaza, Park Mall. Among their most significant achievements were the consulting services they provided throughout the expansion of retail giants such as Inditex, H&M, Peek & Cloppenburg, New Yorker and Carrefour on the Bulgarian market. Since 2008, Iglika has been actively involved in Colliers Bulgaria operations in her capacity of a member of the management team.

Jon Gladwish, CEO, 60K

Jon  has been working in the Customer Service and Contact Centre business for over 20 years.

He has wide ranging experience of operational management in customer-facing business environments in both the private and public sectors. His International experience is extensive gained from working in most of the Major European countries and some minor ones, and also on assignment in the US.

Kerry Hallard, CEO, NOA

As CEO of the National Outsourcing Association and Director of the European Outsourcing Association, Kerry is leading the NOA to grow the reach and the reputation of the outsourcing industry globally. Professionalising the outsourcing industry through standards and qualifications is core to the NOA’s work today.

Jim Hemmington, Director of Procurement, BBC

Jim is responsible for the external spend of £1.5 billion pa on goods and services, including outsourced services contracts such as Transmission, TV Licensing and Technology. In addition to buying in goods and services, Jim also co-ordinates the contract management activity governing the BBC’s major contracts and ensures best practice relationship management in the delivery of these contracts throughout their lifecycle.

Read Jim’s research into the value of outsourcing transparency

Constanze Nesperling, GPO Hire to Retire, Clariant

Constanze has over twenty years of experience in the Outsourcing industry, both on the “buy” and “consultant” side.

In her current role with Clariant, a Swiss specialty chemicals company, she is responsible for value realisation from the HR Outsourcing partnerships. Prior to Clariant, Constanze worked for Belgian Biopharma UCB as Head of Partnerships, supporting the business with financial and performance monitoring in outsourcing engagements across the whole value chain. Constanze’s experience also includes her time with Pitney Bowes in Harlow, managing a large BPO Finance initiative. During the first eight years of her career, she worked as management consultant for A.T.Kearney and Accenture UK, with a focus on Shared Services & Outsourcing.

See Constanze talk on performance management.

Terry Walby, Cheif Executive, Thoughtonomy

Terry is Chief Executive of Thoughtonomy, an Intelligent Automation technology provider who have created an innovative Software as a Service (SaaS) Virtual Workforce platform to automate a wide range of IT and business processes across both front and back office functions. Their platform is deployed globally and customers include outsourcers, service providers, system integrators and enterprise end users in both the private and public sectors.  With a career spent in technology, outsourced services, and enterprise software, Terry brings a depth of experience in delivering innovation and optimisation both into end user organisations, and to the service provider and outsourcer community who serve them.

Juan Turruellas, Executive Vice President World Wide Business Development, SoftServe

Juan is responsible for driving the company’s aggressive sales and growth strategy. He is accountable for managing all aspects of Global business, including sales, marketing, as well as other operational duties.

Juan is a proven senior executive with more than 25 years’ experience in Sales Management, Business Development, International Sales, Professional Services, Product Development, and Enterprise-level Software Solution experience.

Prior to SoftServe, he served as Executive Vice President of North American Sales and Business Development for Pitney Bowes Software, where he was responsible for more than $185 Million in revenue, while motivating more than 150 associates. During his 11-year tenure, the company’s revenue grew from $25 Million to over $185 Million in North America.

Sidica Ciorabai, Head of Digital Marketing Services and Business Development, TELUS International Europe 

Fluent in French and English, with a multicultural background, Sidica Ciorabai has 10 years of work experience in the Outsourcing industry. Starting her career in customer service, she has developed extensive knowledge and expertise in the field of Digital Marketing Outsourcing, Customer Loyalty and Innovation project management. Her international experience includes coordination and set up of 2-3 mil € business projects from pilot to set-up and run phase in the field of social media monitoring, engagement, chat, community management, web content editing, moderation and graphic design. As an independent marketer, Sidica has developed a strong knowledge and innovative practices in marketing automation and e-reputation management.

Hugh Morris, Associate Executive, Aecus 

Hugh has been in business services for over 35 years and has worked in outsourcing for over 25 years.  He has been a senior partner at Accenture, an Executive Director at Xchanging, a Vice President at Genpact, run his own BPO business and is now an independent executive, working with Aecus.

Lyubomira Mihaylova, Managing Director, Scalefocus UK

With over 10 years of international business development and management experience in the IT outsourcing industry, Lyubomira is committed to developing strong partnerships built on trust and integrity. She holds a Master’s degree in Corporate Finance from the Bulgarian Academy of Sciences (BAS) & a Bachelor’s degree in International Economic Relations from the University of National and World Economy (UNWE, Bulgaria).

Steve Jackson, Group COO, Xoomworks

Steve is a co-founder and the Group COO of Xoomworks (founded in 2000) – a niche technology consulting and outsourcing company, based in the UK, France, South Africa, Romania and Bulgaria.

During the last 16 years he has been responsible for setting up Xoomworks Technology Outsourcing’s capabilities in Eastern Europe (Romania and Bulgaria). He has worked with many high profile clients, to deliver mission critical technology solutions and services. He was also responsible for successfully creating, running and transferring a BOT operation for a leading technology company between 2006 and 2009.

Stoyan Boev, Managing Director of ICB, Interconsult Bulgaria

Stoyan Boev is Managing Director of ICB – InterConsult Bulgaria. ICB is a leading Bulgarian custom software development company focused on Microsoft technologies.He is a Member of the Executive Board of DIGITALEUROPE, the voice of the European digital technology industry. DIGITALEUROPE represents more than 10,000 companies all over Europe with more than 2 million employees and over EUR 1,000 billion in revenues.

He is also Vice Chairman, International Cooperation & European Projects and Programmes of BAIT (The Bulgarian Association of Information Technologies).

Alex Bentley, Global Head of Client & Partner, Blue Prism

Alex Bentley is Global Head of Client & Partner Success at Blue Prism. He works directly with clients and partners on developing and embedding RPA operating models, and creating differentiated value propositions through the Blue Prism Virtual Workforce. His focus is on enabling improved business performance and innovation by leveraging evolving, and maturing, best practices to transform the way enterprise organizations approach the back office.

Prior to joining Blue Prism, Alex was a management consultant at Accenture and more recently Deloitte. With a background in Target Operating Model design, business transformation, process improvement, and cost reduction Alex has spent the majority of his consulting career working with Financial Services and Insurance clients.

Mariusz Szalaj, Director, Avon Global Shared Services / CoE

Mariusz is responsible for service delivery centers design & implementation and supervision in Poland, Russia, Argentina, China, India. Global & regional SSC organizations lead.

He’s been driving various business transformation initiatives on the regional & global level (+50 countries impacted worldwide) and is experienced in centralized business model’s strategy implementation & execution.

He successfully implemented several global insourcing projects and led many near shoring and off shoring initiatives worldwide. Mariusz is a business driven expert in process excellence, effectiveness and competitiveness increase within global operations area. He has strong financial, project & change management background.

Alexander Reay, President of Nordic IT Outsourcing Association

Over a 15 year career, Alexander has worked on knowledge exchange forums into the Nordic Regions and beyond, with many of the World’s leading Universities, Business Schools and most of the Fortune 500 IT service providers, including Gartner, IBM, Cisco, HP, Dell, KPMG, PwC, Accenture, London School of Economics, Aston Business School, University of Edinburgh and Heriot Watt. Alexander continually presents at leading events and forums on Innovation & Outsourcing.






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