Couple of formulas to turn a bad call into good

Couple of formulas to turn a bad call into good

2016-01-14 | Other

Ever had an angry customer on the phone? We all have stories like that to tell. However not all of us are good enough on the phone to be able to turn a really bad call into a good one. There are several approaches though that seem to fit any situation. Read the full article to learn more.    

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