Customer Experience Management vs Customer Relationship Management

Customer Experience Management vs Customer Relationship Management

2016-01-29 | Leadership

Customer Experience Management (CXM) vs Customer Relationship Management (CRM) - which will win for the outsourcing sector? Are they the same or different? Or is the former an evolution of the latter? Read the article below to learn more. Click HERE to read full article. Curated from: http://www.callcentrehelper.com/is-cxm-the-new-crm-82486.htm

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