Do you work at a contact-center? If yes, have you already set your goals for 2016? Or if it's anothers' decision, have you received that? What do you expect to achieve, what should be your key drivers and what your key goals? Read the article below to learn which are the most common goals for the year on a global scale. Are goals for Bulgaria different? You can discuss in our threads in the social networks. Click HERE to view some top key goals.