Jon Gladwish, CEO, 60K
Jon has been working in the Customer Service and Contact Centre business for over 20 years.
He has wide ranging experience of operational management in customer-facing business environments in both the private and public sectors. His International experience is extensive gained from working in most of the Major European countries and some minor ones, and also on assignment in the US. |
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Kerry Hallard, CEO, NOA
As CEO of the National Outsourcing Association and Director of the European Outsourcing Association, Kerry is leading the NOA to grow the reach and the reputation of the outsourcing industry globally. Professionalising the outsourcing industry through standards and qualifications is core to the NOA's work today. |
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Jim Hemmington, Director of Procurement, BBC
Jim is responsible for the external spend of £1.5 billion pa on goods and services, including outsourced services contracts such as Transmission, TV Licensing and Technology. In addition to buying in goods and services, Jim also co-ordinates the contract management activity governing the BBC’s major contracts and ensures best practice relationship management in the delivery of these contracts throughout their lifecycle.
Read Jim's research into the value of outsourcing transparency |
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Constanze Nesperling, GPO Hire to Retire, Clariant
Constanze has over twenty years of experience in the Outsourcing industry, both on the “buy” and “consultant” side.
In her current role with Clariant, a Swiss specialty chemicals company, she is responsible for value realisation from the HR Outsourcing partnerships. Prior to Clariant, Constanze worked for Belgian Biopharma UCB as Head of Partnerships, supporting the business with financial and performance monitoring in outsourcing engagements across the whole value chain. Constanze’s experience also includes her time with Pitney Bowes in Harlow, managing a large BPO Finance initiative. During the first eight years of her career, she worked as management consultant for A.T.Kearney and Accenture UK, with a focus on Shared Services & Outsourcing.
See Constanze talk on performance management. |
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Terry Walby, Cheif Executive, Thoughtonomy
Terry is Chief Executive of Thoughtonomy, an Intelligent Automation technology provider who have created an innovative Software as a Service (SaaS) Virtual Workforce platform to automate a wide range of IT and business processes across both front and back office functions. Their platform is deployed globally and customers include outsourcers, service providers, system integrators and enterprise end users in both the private and public sectors. With a career spent in technology, outsourced services, and enterprise software, Terry brings a depth of experience in delivering innovation and optimisation both into end user organisations, and to the service provider and outsourcer community who serve them. |
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Juan Turruellas, Executive Vice President World Wide Business Development, SoftServe
Juan is responsible for driving the company’s aggressive sales and growth strategy. He is accountable for managing all aspects of Global business, including sales, marketing, as well as other operational duties.
Juan is a proven senior executive with more than 25 years’ experience in Sales Management, Business Development, International Sales, Professional Services, Product Development, and Enterprise-level Software Solution experience.
Prior to SoftServe, he served as Executive Vice President of North American Sales and Business Development for Pitney Bowes Software, where he was responsible for more than $185 Million in revenue, while motivating more than 150 associates. During his 11-year tenure, the company’s revenue grew from $25 Million to over $185 Million in North America. |
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Sidica Ciorabai, Head of Digital Marketing Services and Business Development, TELUS International Europe
Fluent in French and English, with a multicultural background, Sidica Ciorabai has 10 years of work experience in the Outsourcing industry. Starting her career in customer service, she has developed extensive knowledge and expertise in the field of Digital Marketing Outsourcing, Customer Loyalty and Innovation project management. Her international experience includes coordination and set up of 2-3 mil € business projects from pilot to set-up and run phase in the field of social media monitoring, engagement, chat, community management, web content editing, moderation and graphic design. As an independent marketer, Sidica has developed a strong knowledge and innovative practices in marketing automation and e-reputation management. |
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Hugh Morris, Associate Executive, Aecus
Hugh has been in business services for over 35 years and has worked in outsourcing for over 25 years. He has been a senior partner at Accenture, an Executive Director at Xchanging, a Vice President at Genpact, run his own BPO business and is now an independent executive, working with Aecus. |
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Lyubomira Mihaylova, Managing Director, Scalefocus UK
With over 10 years of international business development and management experience in the IT outsourcing industry, Lyubomira is committed to developing strong partnerships built on trust and integrity. She holds a Master’s degree in Corporate Finance from the Bulgarian Academy of Sciences (BAS) & a Bachelor’s degree in International Economic Relations from the University of National and World Economy (UNWE, Bulgaria). |
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Steve Jackson, Group COO, Xoomworks
Steve is a co-founder and the Group COO of Xoomworks (founded in 2000) – a niche technology consulting and outsourcing company, based in the UK, France, South Africa, Romania and Bulgaria.
During the last 16 years he has been responsible for setting up Xoomworks Technology Outsourcing’s capabilities in Eastern Europe (Romania and Bulgaria). He has worked with many high profile clients, to deliver mission critical technology solutions and services. He was also responsible for successfully creating, running and transferring a BOT operation for a leading technology company between 2006 and 2009. |
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Stoyan Boev, Managing Director of ICB, Interconsult Bulgaria
Stoyan Boev is Managing Director of ICB – InterConsult Bulgaria. ICB is a leading Bulgarian custom software development company focused on Microsoft technologies.He is a Member of the Executive Board of DIGITALEUROPE, the voice of the European digital technology industry. DIGITALEUROPE represents more than 10,000 companies all over Europe with more than 2 million employees and over EUR 1,000 billion in revenues.
He is also Vice Chairman, International Cooperation & European Projects and Programmes of BAIT (The Bulgarian Association of Information Technologies). |
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Alex Bentley, Global Head of Client & Partner, Blue Prism
Alex Bentley is Global Head of Client & Partner Success at Blue Prism. He works directly with clients and partners on developing and embedding RPA operating models, and creating differentiated value propositions through the Blue Prism Virtual Workforce. His focus is on enabling improved business performance and innovation by leveraging evolving, and maturing, best practices to transform the way enterprise organizations approach the back office.
Prior to joining Blue Prism, Alex was a management consultant at Accenture and more recently Deloitte. With a background in Target Operating Model design, business transformation, process improvement, and cost reduction Alex has spent the majority of his consulting career working with Financial Services and Insurance clients. |
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Mariusz Szalaj, Director, Avon Global Shared Services / CoE
Mariusz is responsible for service delivery centers design & implementation and supervision in Poland, Russia, Argentina, China, India. Global & regional SSC organizations lead.
He’s been driving various business transformation initiatives on the regional & global level (+50 countries impacted worldwide) and is experienced in centralized business model’s strategy implementation & execution.
He successfully implemented several global insourcing projects and led many near shoring and off shoring initiatives worldwide. Mariusz is a business driven expert in process excellence, effectiveness and competitiveness increase within global operations area. He has strong financial, project & change management background. |
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Alexander Reay, President of Nordic IT Outsourcing Association
Over a 15 year career, Alexander has worked on knowledge exchange forums into the Nordic Regions and beyond, with many of the World's leading Universities, Business Schools and most of the Fortune 500 IT service providers, including Gartner, IBM, Cisco, HP, Dell, KPMG, PwC, Accenture, London School of Economics, Aston Business School, University of Edinburgh and Heriot Watt. Alexander continually presents at leading events and forums on Innovation & Outsourcing. |
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