Culture is often referred to as “the way things are done around here.” But to be useful, we need to get more specific than that.
There are three elements to a culture: behaviors, systems, and practices, all guided by an overarching set of values. A great culture is what you get when all three of these are aligned, and line up with the organization’s espoused values. When gaps start to appear, that’s when you start to see problems — and see great employees leave.
How, then, do we repair a flagging culture? A place to start is by reviewing the behaviors, systems, and practices in place in your company.
The culture strategy is boiled down into 10 essential components I call the "10 Cs of Culture."